Return Refund Cancellation Policy
Return, Refund, Cancellation, and Shipping Policy
Thank you for shopping at our online marketplace for heavy machinery. We value your satisfaction and strive to provide the best possible service. Please read our policies and terms carefully regarding returns, refunds, cancellations, and shipping.
Return Policy:
- Our return policy allows for returns within 10 days from the date of delivery.
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
- Any accessories, manuals, or other items included with the product must also be returned.
- Prior to returning the item, please contact our customer support team to initiate the return process.
- Returns must be accompanied by the original proof of purchase, such as an order confirmation or receipt.
- The customer is responsible for the shipping costs associated with returning the item unless the return is due to an error on our part or a defective product.
Refund Policy:
Once we receive the returned item, it will be inspected to ensure it meets the return criteria mentioned above.
If the return is approved, we will initiate a refund to the original payment method.
The refund will be processed within 10 business days after the return is received and inspected.
Cancellation Policy:
If you wish to cancel an order, please contact our customer support team as soon as possible.
Cancellations are subject to review and approval, depending on the order status and shipping process.
If the cancellation is approved before the item is shipped, a full refund will be issued.
However, if the item has already been shipped, the cancellation request will be treated as a return, and the refund will be processed according to our refund policy.
Shipping Policy:
The seller is responsible for shipping the purchased item to our customers.
The seller must ensure that the item is packaged securely to prevent any damage during transit.
We will provide the necessary shipping details to the seller, including the customer’s address.
The seller must use a reliable shipping service and provide a tracking number for the shipment.
Any shipping charges incurred by the seller will be their responsibility unless otherwise agreed upon.
In the event of a return, the seller’s amount will be held for 10 days until the return period is over, as a precautionary measure.
Please note that these policies and terms are subject to change without prior notice. It is your responsibility to review them periodically to stay informed about any updates.
If you have any further questions or require assistance, please contact our customer support team.
