frequently asked question
Got questions about HMC? We’re here to help! Explore our FAQs to find answers to common queries about managing your profile, buying or selling machinery, finding jobs, and connecting with verified users. If you don’t find what you’re looking for, feel free to reach out to our support team for assistance.
General Information
What is Heavy Machinery Care (HMC)?
Heavy Machinery Care (HMC) is an online marketplace that connects buyers and sellers in the heavy equipment industry, facilitating the buying, selling, and financing of construction machinery.
What types of equipment can I find on HMC?
HMC offers various heavy machinery, including excavators, loaders, bulldozers, backhoes, cranes, and more from top brands like JCB, Tata Hitachi, Hyundai, Komatsu, L&T, Escorts, and CAT.
Is HMC a direct seller of machinery?
No, HMC acts as a marketplace where individual sellers and businesses can list their machinery for sale, and buyers can browse and purchase equipment directly from them.
Do I need an account to browse the listings?
No, you can browse listings without an account, but creating an account allows you to contact sellers, negotiate prices, and access additional services like financing.
Is there a cost to list equipment on HMC?
Listing policies may vary, but HMC typically offers free and premium listing options, depending on the visibility and features sellers require.
Can I sell both new and used equipment on HMC?
Yes, HMC allows the sale of both new and used heavy machinery, helping buyers find equipment that fits their budget and needs.
Does HMC offer equipment financing options?
Yes, HMC provides financing solutions for buyers interested in purchasing new or used equipment, making it easier to afford large investments.
Is HMC available worldwide?
HMC primarily serves specific regions but is expanding its reach. Check the website for available locations and services in your country.
Using HMC Services
How do I list my heavy machinery for sale?
To list your equipment, create an account, navigate to the “Sell Equipment” section, upload images, provide details, and submit your listing.
How can I search for specific machinery?
Use the search bar or filters to refine your search based on category, brand, condition (new/used), price range, and location.
How do I contact a seller?
After finding a listing, click on the seller’s contact information or use the messaging feature on the platform to negotiate and finalize details.
Can I negotiate prices with sellers?
Yes, buyers can negotiate prices directly with sellers through the contact or messaging system provided on HMC.
How does the financing process work?
If you need financing, HMC connects you with lenders. Submit a financing request, provide the necessary documents, and wait for approval before purchasing.
Can I request equipment that is not currently listed?
Yes, if you cannot find specific machinery, you can submit a request, and HMC will notify you when similar listings become available.
How do I ensure a smooth transaction?
Verify the seller’s credibility, inspect the machinery (if possible), clarify terms, and use HMC’s guidelines for secure transactions.
Are there any restrictions on what I can sell?
Yes, HMC has policies on acceptable listings. Items must be related to construction or heavy machinery, and sellers must provide accurate descriptions and images.
Support and Assistance
What should I do if I face issues with my account?
If you have trouble logging in or accessing your account, try resetting your password. If the issue persists, contact HMC support.
How can I report a fraudulent listing?
If you suspect a fraudulent listing, click on the “Report” button on the listing page or contact HMC support with details.
Does HMC provide buyer protection?
While HMC facilitates transactions, buyers and sellers should conduct due diligence. HMC offers guidelines to ensure safer transactions.
What payment methods are accepted?
Payment methods depend on individual sellers. Buyers should clarify payment options before completing a purchase.
How can I edit or remove my listing?
Log in to your account, go to “My Listings,” select the equipment, and choose “Edit” or “Remove” as needed.
